Returns will only be considered within 10 days after shipment, and only if the product is unused. Prior to returning, you must obtain a return authorization form from our sales department and follow the shipping instructions to return the item. Unauthorized returns will be refused at our receiving dock. A restocking charge of 20% will be applied to all returned goods except those deemed defective or those which were incorrectly shipped. Custom products — those built to meet your application requirements or classified as non-stock items — are not returnable unless deemed defective.